The Ministry of Economy and Finance presented on Tuesday, July 29, 2025 in Cotonou a new online device intended to collect and deal with complaints from customers in the financial sector.

The online system for managing complaints relating to the quality of Financial Services was presented to representatives of Banks, Microfinance Institutions, Insurance Companies, Insurance Companies, Professional Associations and Consumers on Tuesday, July 29, 2025. According to the Coordinator of the Business Climate Unit, Ilyass Sina, the device is part of the reforms undertaken by the Ministry of Economy and Finance to improve relationships between actors in the financial system and customers. Everything that is close to the heart of Minister of State Romuald

The Executive Secretary of the Financial Services Quality Observatory (OQSF), Abu Bakary Issiaka, then presented the OQSF web portal and the system for collecting and handling customer complaints. Its mission is to improve the quality of financial services, strengthen relationships between financial service providers and customers, and mediate disputes.